Privacy Policy

When you place an order we collect your name, phone number, delivery address and email address. This is the minimum needed to get shoes to your door and to contact you if there is a problem with the order.

If you create an account, we store your email address and a securely hashed version of your password. We never store your password in a readable form.

We also record the contents of your cart and your order history so you can track past purchases and we can process returns.

We do not collect or store card numbers, CNIC numbers or bank details. Cash-on-delivery payments are handled by the courier; JazzCash and Easypaisa payments are handled by those providers directly, and we only receive confirmation that a payment succeeded.

To process, pack and deliver your order. To contact you about that order — confirmation, dispatch, delivery, or a problem. To handle returns and exchanges. To answer your questions when you contact support.

We do not sell your personal information to anyone, and we do not share it beyond what is needed to fulfil your order.

Courier companies receive your name, address and phone number so they can deliver your parcel — nothing more. Payment providers (JazzCash, Easypaisa) receive what they need to process a transaction you initiate.

We may disclose information where we are legally required to do so.

We use a small number of cookies. A session cookie keeps you signed in to your account. A cart cookie remembers what you have added so it is still there when you come back. Neither is used for advertising or cross-site tracking.

Order records are kept for as long as needed to handle returns, warranty questions and accounting obligations. Account data is kept until you ask us to delete it.

You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete your account and its data. Message us on WhatsApp and we will action it.

We update this page when our practices change. The date at the top reflects the most recent revision.